Tag Archives: email

UPS Package Invoice Scam

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Yet another email scam to be on the lookout for.

UPS ScamToday, I got an email message from UPS Quantum View . On the surface, it looked almost legit. There was the from field, which certainly looked legit and a subject of “UPS Delivery Notification, Tracking Number CDE31400FCA9E1A9.” That didn’t sound right to me — I’ve never had a UPS tracking number that started with the letter “C.”

I first saw it on my iPad, so that’s where I opened the message. When I read the contents, I knew something was wrong. It was a plain text message that said:

You have attached the invoice for your package delivery.

Thank you,
United Parcel Service

*** This is an automatically generated email, please do not reply ***

I’ve never received any communication from UPS that wasn’t in HTML. And I’ve never received one with poor English (note first sentence). And finally, I’ve never received any communication from UPS that included an HTML attachment — this one was named invoiceCDE31400FCA9E1A9.html.

Of course, to verify my suspicion that this is some sort of scam, I had to open the attachment. I wanted to do that on my Mac, but not with a Web browser. Instead, I used a plain text editor, TextWrangler. Inside, I found the usual collection of HTML code that would display UPS-looking text and graphics. But most of the links inside the document were to the domain www7apps-myups.com. A quick Whois lookup revealed that the domain is registered to someone in China.

Not UPS.

Other than a bit of javascript at the end of the message that appears to be some sort of counter, the attachment looked harmless enough. I can only assume that clicking the links within the attachment is what triggers whatever this scam attempts to do.

I can imagine someone more gullible than me getting this email message and wondering what package UPS was telling them about. They open the linked file, see what looks like a legitimate UPS communication, and click the link to learn more about the mystery package. Their computer then becomes infected with some sort of virus or perhaps the page itself attempts to get information that the scammers can use for financial gain. I don’t know. I’m not about to try it. You shouldn’t either — not on a computer that isn’t quarantined for this kind of work.

I’ve said it before and I’ll say it again: Don’t open file attachments you aren’t expecting, especially from people you don’t know. Don’t click links from strangers.

Oh, and if you get one of these, forward it to fraud@ups.com.

How the U.S. Postal Service Can Save Itself

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Five tips for avoiding bankruptcy/bailout.

USPS LogoIt’s pretty big news, every once in a while, that the U.S. Postal Service (USPS) — which is not funded by tax dollars — is on the verge of going broke. Then they raise rates by a few pennies and the hubbub dies down.

Until next time.

I think the big problem with the USPS is that it’s unable to keep up with changes in technology that make its core business model nearly obsolete. After all, the main business of the post office is to provide mail delivery service. In the past, this included personal and business letters, bills and bill payments by check, postcards, and other bits of correspondence. Letters have been mostly replaced by fax and email. Bills and bill payments are being replaced by online billing and bill payments. And who sends postcards in the age of smartphones when you can share vacation pictures as you take them via MMS or email?

As technology moves on, the USPS’s services are less and less needed. But does that mean they’re not needed at all? Of course not. (Not yet, anyway.)

Bad management and spending practices by the USPS are what’s putting it in peril these days. Simply said, the USPS needs to cut costs and raise revenues. Here’s what I propose:

  • Raise prices on bulk mail. It’s widely known that the USPS gives huge discounts to big customers — the same people who fill your mail box with what most of us consider “junk mail.” Not only is this extremely wasteful, but the USPS isn’t making nearly as much money delivering it as it could. I propose that they raise the rates on bulk mail — possibly even making it just as costly as first class mail. The result: fewer organizations will find it cost effective to mail their marketing materials to people who likely don’t want it anyway. The USPS will carry less of this material, thus reducing its costs. And for the remaining organizations that continue to utilize the service, the USPS will likely generate the same (or more?) revenue.
  • Stop trying to compete with FedEx or UPS. Let’s face it: for sending something overnight, FedEx is not only the best deal, but it’s got the most reliable service. Not long ago, the USPS couldn’t even guarantee overnight delivery from Wickenburg, AZ to a major city like Berkeley. FedEx could. As for shipping parcels, I recently shipped a 33-pound computer that I sold on eBay; UPS was half the price of USPS. Yet every time I go into the post office, I see advertisements pushing their services. The USPS should focus on what it does best: deliver small pieces of mail quickly and efficiently throughout the US. That means concentrating on its affordable Media Mail, First Class, and Priority Mail services.
  • Stop advertising. Come on — we all know that the post office exists. We all know what it does. You don’t need massive advertising campaigns to get customers. If I have to mail a letter or document and it doesn’t need to get there overnight, I’ll use USPS. And about those big color posters in the post office pushing your overnight services — see my previous point.
  • Stop giving away free packing materials. I’m talking about those priority mail envelopes and boxes. I know someone who used USPS priority mail boxes to pack when she moved. And no, I’m not kidding. She kept going to the post office and taking boxes. Not a single thing was mailed. I’m not saying that the USPS should stop providing them; I’m saying that they should charge a fee — even something small, like 50¢. It’s worth the money to customers — I’d definitely pay it — and it will generate more revenue while reducing waste.
  • Reduce mail delivery to three times a week. This is the ultimate in cost cutting measures. Unfortunately, it also causes job losses. But guess what? Real companies reduce their workforce to save money; why shouldn’t the USPS? The way I see it, they could deliver to business and commercial addresses on Monday, Wednesday, and Friday and use the same carriers to deliver to homes and residential addresses on Tuesday, Thursday, and Saturday. People who think they really need daily mail delivery can get a post office box, which would receive mail every day as it’s sorted at the post office. Not only does this reduce the cost of delivery, but it could increase revenues from post office box rentals.

So that’s five tips that will help reduce costs while increasing revenues. Why can’t the USPS utilize some combination of these? I think the results will make a huge difference in the continued operation of the USPS as a solvent business.

Comments? Have your say.

New Subscription Feature Delivers Full-Text Content from this Site

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Another way to get new content here.

A while back, I switched to summary post format for RSS feeds. I did this, in part, to stop the feed scraping activity that was violating my copyright to the contents of this site. This disappointed a lot of people. They apparently preferred reading content in their RSS reader application or via email instead of coming to this site.

While I understand the convenience of reading sites in a feedreader — I use a reader on my iPad to keep up with my favorite sites — I don’t have enough subscribers to justify putting my content at risk for scraping. And I figured that people who really wanted to read what’s new here would take the extra effort to follow the link in their feed reader or email notification to go to the site. Hell, it only takes one extra step.

In the meantime, the WordPress folks added a new subscription feature that makes this kind of moot — provided you like to read new content via email. They’ve added email subscription capabilities. Extremely easy for bloggers to configure, it adds a subscription widget to the sidebar. All the reader has to do is enter his/her email address and click a button. Moments later, an email confirmation message arrives in their inbox. Click the link in that message to start the subscription.

Sample MessageThe resulting email messages are nicely formatted to present the entire contents of the blog post. This is an example from earlier in the week; I subscribed to test it out. I chose the HTML format, but there’s also a plain text format. This even looks good in a mobile device like an iPad.

Links in each message give you easy access to settings and the ability to unsubscribe at any time. In addition, all of your subscriptions to WordPress sites are maintained in the same place, so it’s easy to modify settings for all of them at once. In addition to email format, you can also specify delivery frequency: immediate, daily, or weekly. The Delivery Frequency settings lets you specify what time of day or day or the week you prefer. You can even click a check box to temporarily turn off the email messages when you think you might be too busy to read them.

I think this is a great compromise between full-text RSS feeds and summary feeds. After all, if you want the convenience of new content delivered to your mailbox, you have it. My content is protected from feed scraping because it never appears in an RSS feed. But if you prefer to check in via RSS reader, you can continue to do so as you may already be doing — you’ll just need to take the extra step of clicking a link to read the full text of a post that interests you.

What do you think? Your comments are appreciated.

News Flash: I am NOT a Helicopter Cost Consultant

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File this in the Whiskey-Tango-Foxtrot file.

Yesterday, I got the following email message from someone I don’t know:

as of this date if i were to buy a used R22 with approx a 1000 hrs on it how much would the total operating costs be per hour if i were to fly 100 hours a year including reserve money for future overhaul

Yes, I did write a blog post in December 2010 titled, “The Real Cost of Helicopter Ownership,” where I detailed the actual operating costs of my R44. But does this guy honestly think I’ll make the same calculations for any helicopter for anyone who asks?

Regardless of what he thinks, the answer is no.

LinkedIn Phishing Scam

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Another day, another scam.

Just a quick note about yet another phishing scam, this one purportedly coming from the social networking service, LinkedIn. In this example, you’ll get an email message telling you that “your LinkedIn account was blocked due to inactivity.” As you might imagine, they provide a handy link to fix the problem.

Linked In Scam Email

Trouble is, the link does not go to LinkedIn. Instead, it opens a page designed to gather information about your account and send it back to the scammers.

The best way to avoid phishing attempts — even ones that look like real communications from a social networking service, bank, or other organization you might have an account with — is to never click a link in an email message.

If I thought this message might be real, I’d check by using my Web browser — not the link in the email message — to go to LinkedIn, log in, and check the situation for myself.

Don’t get scammed.