Communication Failure

Someone’s communication skills need work.

This morning, while going through my email, I found two messages sent three minutes apart by the same person using the contact form on the Flying M Air website.

4:50 PM:

I have 3000 hours helicopters and airplanes. Loving opportunity to meet with someone

4:53 PM:

I have 3000 hours and helicopters and fixed wing I would love an opportunity to speak with someone.

The form offers a place for the person trying to contact me to include his name and phone number, which he did.

My questions:

  • If he wanted to talk to someone and it was within normal business hours, why didn’t he just pick up the damn phone and call? “Speaking” means either using the phone or arranging a face-to-face meeting. It doesn’t mean sending an email message. The contact form page includes both of Flying M Air’s phone numbers, right at the top under the heading “By Phone.” It seems to me that although he said he would “love an opportunity to speak to someone,” he had that opportunity then and still has it right now. In fact, anyone with a phone has that opportunity when the phone number is right there in front of their face. Maybe his phone doesn’t dial out?
  • What did he want to talk about? He’s a pilot — probably not a potential client. What would motivate me to call him? He never said what he wanted to talk about. And no, I’m not interested in calling pilots I don’t know to chat about flying and careers with them. Read this blog. Don’t you think I’m a little busy with other things? Don’t you think I’m entitled to spend my time on things that are important to me and my business?
  • By Email
    This paragraph appears right above the contact form this person used to email me.

    Did he want to talk to someone about a job? If so, he also managed to miss the Help Wanted link right above the email form. If he had clicked that, he would see that Flying M Air is not hiring pilots unless those pilots can come to Washington with a helicopter for a month starting in June to dry cherries. And if he had a helicopter, why wouldn’t he mention that?

So what am I supposed to do? He says he’d like the opportunity to speak to someone. He has it. He didn’t ask me to call. He didn’t tell me what it was about. He didn’t give me any reason to get in touch with him. I’m not even motivated to answer his email message.

And yes, I’m ranting. How could I not rant when I’m faced with such bullshit?

I Am NOT a Helicopter Consultant

Please don’t ask me for advice beyond what’s on this blog.

Today I got yet another request for help from a reader. That’s the third one this week.

Back in the old days, the requests were for help about using computers. They all followed the same two-part format:

  1. I’ve read your [book/article/blog post] and I think it’s [informative/helpful/great]! You’re a great writer and your work has been so helpful!
  2. Can you tell me how to [do something specific that is only vaguely related to what you wrote about and that isn’t covered in any source I can find for free on the Internet]?

Simple formula: complement and then ask for free information.

At one point, I was getting at least a dozen of these a week. So many, in fact, that I modified my Contact page so it warned would-be contacts that I’d delete any requests for help or information. It was really out of control. I could have easily spent several hours a day just researching and composing answers for these people.

Times change. My books, some of which were once bestsellers, are now dead. After all, what do you think the average life span of a computer how-to book is?

Now my blog attracts more helicopter pilots/owners and would-be helicopter pilots/owners. And guess what? They write to me using the same exact formula as above: complement and then ask for free information.

Well, times may have changed but my policy about researching and composing answers for people in search of free information has not.

[RANT ON]

I am not a helicopter consultant. I can’t help you buy a helicopter. I can’t help you get hooked up with a flight school. I can’t advise you on a career as a helicopter pilot. I can’t tell you which helicopter is best for you to buy. I can’t tell you what it costs to operate a helicopter — other than the one I own, which I detailed here. I can’t help you get your Part 135 certificate. I can’t tell you how to start your own helicopter charter business.

I blog about helicopters, among other things. I blog about my own experiences and the topics that interest me.

I am not a free resource for every bit of information you might need about anything remotely related to helicopters and flying.

I make a living as a pilot and a writer. People pay me for my work. What you’ll find on this blog is what I’m willing to give away for free. When the bank and grocery story and utility companies start accepting your complements as payment for my bills, I’ll rethink my policy.

Until then, good luck with Google.

[RANT OFF]

Whew. That feels better.

Damaged Evernote Images Email Scam

I’m so tired of writing about these, but I really do feel a need to share and inform.

The other day, I got a very short email message from “Support” that claimed I had damaged images. There was a link apparently to the image. A footnote had an Evernote copyright. Here’s the whole thing:

Email Scam
This is the entire message.

Yes, I do use Evernote. But I don’t put images there. So it was pretty easy for me to expect a scam.

How to Be Sure

Here’s how I knew for sure it was a scam. Pay attention, newbies!

Who is it from?

Address
Evernote Support’s email is debra@tazland.net? I don’t think so.

The first thing I did was click the name in the from field. In Mail on my Mac, that displays a menu that includes the email address of the sender. This is obviously not Evernote support. It’s an idiot scammer.

What is the link really to?

Link
This is not a link to an image. It’s a link to a PHP file that can install malware on your computer.

Just because text is colored and looks like a link doesn’t mean it links to what the text says. In Mail on a Mac, I can point to the link and wait until a popup appears, telling me exactly where the link goes. Never click a link to a PHP file. It could install malware on your computer.

The same thing goes for buttons. Point to see where it goes before clicking. This button goes to the same place as the link text above it.

What Evernote Says

Enough people reported this problem to Evernote that they have a knowledge base article about it. You can find it here.

Be Careful Out There!

I’ve said it before and I’ll say it a million times more: never click a link in an email message unless you know for sure that it was sent by someone you know and trust. Even then there could be issues if that person’s account was hacked.

An Apple ID Hack Attempt

Two unrelated incidents? Maybe.

The other day, after having lunch with a friend, I happened to check my email. There were two messages from Apple’s iCloud service, which I’ve been a user of since its first incarnation more than 10 years ago.

I should mention first that I actively use about six different email addresses and have another six or so more that I seldom check or use. The bulk of my email comes to a throw-away address on one of my domain names. Only good friends, family members, and important folks like my divorce lawyers have my keeper email addresses, including the one on Apple’s servers which I use with the @mac.com domain.

The messages were from Apple and I’m pretty sure they were real. Here’s the first:

Hack Attempt 1
First message I got warning of a hack attempt.

In case you can’t read it, it tells me that I recently initiated a password reset for my Apple ID and gives me a link to reset my password.

I looked at the URL in the link. It looked real. But I didn’t click it. I didn’t need to. I hadn’t initiated a password reset for my account.

Apparently, someone else had.

I have to admit that I first thought of my wasband and the desperate old whore he’s living with these days. Back in January or February, they’d hacked into one of my old investment accounts, probably searching for funds for their never-ending legal battle to steal what I’ve worked hard for my whole life. I’d found out because they’d actually gotten in — I’d been foolish enough to put his name on the account when I thought I could trust him — and changed the security questions for the account. I’d been automatically emailed about the change by the investment company, thus exposing their little trespass into an account my wasband knew was mine. Fortunately, there was nothing in there for them to take. Not long afterward, I discovered that I’d been locked out of another investment account because of too many incorrect login attempts. His name is not on that one so they couldn’t get in.

I couldn’t see any reason why they’d want to hack into my Apple account, though, other than to possibly access privileged communications between me and my lawyer. What would that get them, though? Unless they’re concerned about legal action by me against my wasband for his lies under oath in court?

About 25 minutes later, another message from Apple came through. This one told me that they couldn’t reset the password because too many unsuccessful attempts to answer my security questions.

Hack Attempt 2
This message told me that someone had gone so far as to attempt to answer my security questions.

Whoever was trying to hack my account was apparently rather determined. But why? Could some hacker be trying to access my credit card information on Apple’s account? I don’t store naked selfies — or anything else that should be kept private — on iCloud to leak onto the Internet.

I should mention here that both messages came to my throwaway email account, which is set up on my Apple account as a backup email contact. Obviously, if I didn’t have a backup email account, Apple couldn’t email me instructions for resetting my password on an account I couldn’t access. It seemed to me that security on the Apple servers had protected my account.

Overnight, another message came in. This was definitely not from Apple.

Hack Attempt 3
This message was definitely not from Apple.

How do I know at a glance that it isn’t from Apple? Let me count the ways:

  1. Dear Customer. A legitimate email message from an organization you do business with should always be addressed to your name. Not even to an email address.
  2. Message was from “Service Apple ID.” Who? The address for that account was service@customer.com. Yeah, like I believe that’s Apple.
  3. Link was to a page on chatkajamnika.com. No, I didn’t click the link to see it. If you point to a link in the Mail app, a tip comes up with the full URL inside it. ALWAYS check links before clicking them.
  4. Typos. Apple doesn’t have typographical or grammatical or punctuation errors in its messages.

What seriously creeped me out about this is that it also went to my throwaway account.

Now my throwaway account is “throwaway” for a reason. It’s the email address I use to sign up for things. As such, it’s subject to spam. The idea is that when incoming spam reaches a critical mass, I throw away the account and create a new one for the same purpose.

There is definitely a chance that the person who sent this message sent them out to everyone they could, hoping that some of them would have Apple IDs associated with the account and click the link. But what worries me is that it came on the same day that my actual Apple account was attacked. Coincidence? I don’t know, but I don’t like it. Still, I know my Apple account is secure, so I’m not losing sleep over it.

But I do want to spread the word.

Have you gotten messages like this? At least one of my Facebook friends has. Could this be a coordinated attack against people with Apple IDs? Perhaps a way to get access to their data for use with the Apple Pay system? Or something else?

I might never know. But if you have any insight about this, please do share it — or at least point me to a reliable source of information with real answers.

Apple, as we all know, is pretty much impossible to reach.

IRS Tax Payment Rejection Scam

Are people really this stupid?

I got an email message from “TAX@irs.gov” today claiming that:

Your federal Tax payment (ID: HF2IRS598523201), recently sent from your checking account was returned by the your financial institution.

For more information, please download notification below. (Security PDF Adobe file)

http://www.feftechnicalsupport.co.uk/google/[REDACTED].php

Seriously?

Are people really stupid enough to click a link on a site based in the UK for an IRS tax issue? Are people really stupid enough to click a link to a PHP file that’s supposed to be a PDF file?

Here’s a copy of the message. If you got one of these, “raise your hand” by posting a comment below. I’m curious.

And spread the word; you have no idea how much it irks me that scammers are preying upon people dumb enough to believe crap like this.

Tax Scam Email