Off to a Slow Start

After a tense few hours or so, I finally get Mac OS X Tiger reinstalled on my hard disk.

I started my disk reformatting project this morning as soon as I got to the office.

The first step was to archive all the stuff I didn’t need on my hard disk but didn’t want to throw away. Fortunately, all this stuff — primarily software and updaters I’ve downloaded over the past few months — was already in its own folder and would fit on a CD. I made the CD and deleted the originals.

Then came the final backup. I quit all open applications and plugged in the portable FireWire hard disk I bought a few months ago. Then I dragged my Home folder onto the hard disk icon. And waited.

It took close to an hour to count up all the files — 25 GB worth — and copy them onto the disk. While my main computer did that, I made a list of all the applications I’d want to reinstall. Then I plugged in my laptop and wrote a letter.

Next step was to restart the computer from the Tiger Install DVD. But before I started the install process, I used Disk Utility to erase the hard disk, writing over the entire surface with 0s. This is designed for security, but I used the feature to ensure that there were no phantom files on the disk and to force the computer to create brand new directories.

It took about an hour for the computer to finish this task and, when it was finished, it wouldn’t finish. I mean, it said it was creating the partition, but it kept saying that for another 30 minutes or so. There’s no way it should take so long to finish the job. So I quit Disk Utility, ignoring the warning that the disk might not be usable.

That was probably a mistake.

I then went back into Disk Utility and formatted the hard disk without the 0s. It finished up quickly and I was ready to install Tiger.

I set options so I wouldn’t have all those language files and weird fonts installed. I don’t need them and they just take up space on my computer. And clutter up my font menus. I also told the Installer to format the hard disk — why not? — and set the installer to work.

While the installer worked, I finished my letter. But when I tried to print it, I couldn’t. Both printers are “shared” through my production machine and its hard disk had been wiped clean. I could either mess around with the printer cables or wait. I decided to wait.

It would be a long wait. After a while, the Installer told me there was an error in the installation and that I should try again.

I did. Four times. I got an error message each time.

I tried working with Disk Utility again. It started giving me error messages. It couldn’t format the disk because it couldn’t unmount it. Then I shut down and tried to restart from the Disk Warrior CD. No way. TechTools didn’t work, either. It was the Tiger DVD or nothing.

When I had the Tiger CD out of the drive, I checked it over carefully. It looked scratched. I wondered whether it had gotten the scratches in my office or on the worktable at the Apple Store. I wiped it before sticking it back in. Then I started the installer for the fifth time. While it worked, I started surfing the ‘Net from my laptop, looking for a replacement hard drive.

I was ready to start making phone calls when I looked over and saw that the installer had finished without any errors. I restarted the computer and was very happy to see the computer start from the hard disk.

Whew!

By now it was after noon and I had to meet someone at 3 PM. So I started installing software and copying documents from the portable hard disk. At the same time.

Did you know that iLife ’06 takes close to an hour to install on a Dual G5?

I used the .Mac sync feature to get my address book and calendar from my .Mac account. I copied the contents of my Mail folder (in my Library folder) to the same place on the new hard disk and my mail was all restored. I copied my iTunes music library over — all 3,000+ songs. iTunes works great. When I left, the computer was working on the 11,000+ pictures in my Pictures folder. With luck, iPhoto will work great when I get to the office tomorrow.

Tomorrow, I’ll finish installing the software and documents. And then I’ll get back to work.

A Clean Slate

I prepare to wipe my main computer’s hard disk clean and reinstall everything I need from scratch.

If you’ve been following these blogs, you know that my production computer, a 2-year-old dual processor Macintosh G5, has been feeling poorly these days. The symptoms are a general sluggishness, especially when accessing the hard disk. Last week it went comatose and required the intervention of an Apple Genius to be revived. The Genius suggested that I back up the hard disk. He gave me the impression that he expected the problem to reoccur.

My hard disk is backed up — at least my home folder is — in two places. And my important files, like accounting records, address book, etc., are backed up in yet another place. I’ve been burned by hard disk failures twice in the past. Anyone who doesn’t learn their lesson the first time should give up using computers.

I purchased two Macintosh disk recovery tools just in case the computer dies again: TechTool Pro and Disk Warrior. I can’t remember which one the Genius recommended, so I got them both. In all honesty, I should have had them in the first place. There’s no reason I should have to drive all the way down to the Phoenix area to fix a hard disk problem. And believe me, the $120 investment is worth it if it saves me that long drive and wasted day.

But since the symptoms persist and they’re quite annoying, I’ve decided on a major medical procedure: hard disk reformat. I would have done it last week when I got the computer back, but the Geniuses at Apple forgot to give back the Tiger disc that was in the computer’s disc drive when I dropped it off for revival. I finally got it in the mail yesterday.

So today’s the day.

Now although it seems like a lot of work, it’s well worth it. By reformatting the hard disk, I’ll wipe it clean and realign all those magnetic particles on its surface. The directories, which are damaged (possibly beyond repair) will be gone and can be rebuilt from scratch. And in the unlikely event that there’s a virus on the computer, it’ll be wiped away, too. I’ll lay down all the software from original program discs as I need them.

I’ve done this before. In fact, I used to do this on all my computers whenever there was a new release of the system software. But that was back in the days when the OS took up a few dozen megabytes of hard disk space. Not a few gigabytes. Ditto for the software.

It’ll defintely be an inconvenience. I’ll start by installing only the software I use all the time: Office, Photoshop, iLife. Then, when I need to use a program I don’t use frequently, I’ll have to install it the first time I use it.

I’m not going to install Mac OS 9. I don’t use Classic applications anymore and don’t want to waste hard disk space on it. (For readers of my Mac OS X Visual QuickStart Guides: don’t expect to see the Classic environment covered in the next edition. It’s getting pulled out to make room for the new stuff. That book is just too darn fat.)

As for my documents, they should all be in my Home folder. (Let’s hope, right?) So I can just copy the Home folder backup’s contents to the new Home folder and my documents should be all ready to go.

Of course, if this doesn’t fix the symptoms, I’ll be pretty annoyed. And I’ll also be out of guesses as to what could be causing it.

My next new computer will be one of the Intel processor machines Apple is currently developing. But not an iMac. I need something a bit meatier for my daily work, something that’ll last 2- 3 years. I also plan to to replace my 12″ PowerBook with a new Intel chip Mac laptop, but not until they come out with a 12″ version. I like my laptop to be small.

So now you know what I’ll be doing today. Wish me luck!

Where Can I Get the News?

I’m tired of subjective, sensationalist, celebrity-heavy news.

Yesterday, on our way back from Red Creek, we saw a very large fire burning down near Phoenix, just northwest of South Mountain. The smoke could be seen from miles away — we had to be at least 30 miles north of there as we flew past. I wondered what the fire was and decided to check a local Phoenix-area news site for information.

I found all kinds of headlines there, but not one about a fire. Did you know a 5-year-old was grazed by a bullet yesterday? Or that Horton, the valley’s most “graphic” murderer (whatever that means), had been sentenced? Or that there are bedbugs in New York?

One click on the same Web site will tell you what to do with all the pretty candles around your house (perhaps put a match to them?), provide information about plastic surgery (I guess that’s real important to some people), and display television listings (so you can go from one screen right to another).

But the thing that really bugged me was the article about Gonzo. I didn’t even know who Gonzo was until I clicked the link. (Call me a sucker.) Gonzo is Luis Gonzales, a Diamondbacks outfielder. Evidently, he was on his way to a workout yesterday when he witnessed a rollover accident — a relatively common occurrence in the Phoenix area. He and several other witnesses rolled the pickup truck back over so the driver could get out. The result: Front Page News!

A few years back, my brother took an exit ramp too fast in his Jeep Wrangler and rolled it onto its side. The people who had been behind him on the ramp stopped to help. Together, they rolled the Jeep back onto its wheels. My brother thanked the people who helped him, cursed the broken mirror on the passenger side, restarted the engine, and drove away. The story didn’t even warrant a sentence in a newspaper.

But that’s because some major celebrity wasn’t involved in the righting of the vehicle. A celebrity with an agent who made sure he called the media to let them in on the celebrity’s “heroism.”

Give me a break. In my mind, heroism is a word applied to heros. Was the pickup truck burning and about to explode? Was it dangling on the edge of a precipice, about to fall in? Was the man trapped inside seriously injured? (If so, righting the vehicle with him still inside it was likely to make his injuries even worse.) Was he really trapped inside at all? If there was no immediate danger to the victim or the rescuers, I can’t see how the word hero could be applied to any of them. They were merely good samaritans, helping out a fellow motorist who couldn’t help himself. Isn’t that good enough?

Perhaps. But it doesn’t make front page news.

Please understand that I’m not Gonzo-bashing here. (I think anyone who helps someone in need is a good person who deserves a thank you, a handshake, and a pat on the back. Isn’t that enough for all of us?) I might be Gonzo’s agent-bashing, though. And I’m certainly bashing whatever newspapers thought this story was important enough to include as a major headline.

This country is entirely too focused on celebrities. We want to know what they’re wearing, who they’re married to, who they’re divorcing, how many babies are in the oven (or in adoption proceedings), what they eat, who they’re saying nasty things about, who they’re saying nice things about…you get the idea.

We even buy based on what celebrities say. Oprah puts her seal of approval on a poorly written “memoir” that was rejected as fiction by 17 publishers before finally being published, and it sells 3.5 million copies in a matter of months. What’s the thought pattern here? Oprah says its good and she’s a celebrity so it must be good.

And if it isn’t celebrity news and opinion, it’s tragedy. People want to know about the 5-year-old’s bullet graze and how much time the murderer got for his crime. People want to read about the last moments of the miners and hear the grief-stricken comments of the family members they left behind. People are tickled pink when one of our senators calls Venezuelans “wackos” — when the rest of the world considers Americans power-hungry imperialists.

Americans want to live their lives through the lives of other people. They’re not interested in building their own interesting lives. That’s why all those supermarket tabloids — not to mention the popular daily tabloids like the New York Post and the Daily News — sell so well. That’s why “reality” television is taking over prime time.

Me, I’m just looking for a good source of news that’s objective, non-sensationalist, and doesn’t treat celebrities any differently than other people. Do you know where I can get something like that? If so, use the Comment link to tell me.

Jack the Dog Earns His Wings

We go flying in the helicopter and take Jack with us.

The phone call came last night at about 7 pm. It was Robin from Prescott, another R44 owner.

“We finally have a day off tomorrow,” he told me. “Want to go flying?”

Of course I did. I always want to go flying. I suggested Red Creek, a dirt strip along the Verde River. He’d never been there and was interested in seeing the place.

I told him I’d fly up to Prescott and meet him and his wife Linda at around 11 AM. We’d fly down to Red Creek and have a picnic lunch and a short hike.

Mike and I debated asking various friends to come along. My helicopter has four seats; it seemed a shame to waste two of them with such a fun destination. But we couldn’t decide who to ask.

In the morning, I made an outrageous suggestion: “How about if we take Jack?”

Jack is our dog. He’s part Border Collie and part Australian Shepherd. We call him a Border Shepherd and, if we say it with a straight face, people think its a real breed. He’d been in a small plane once, but he’d never been in a helicopter. He’s a pretty smart dog, although he tends to get excited easily. He loves roaming around in the desert and this destination would be perfect for him.

A while later, Jack was wearing the harness we’d bought for him months ago and sitting on a blanket in the back of my helicopter. Mike used a piece of rope and a carabiner to fasten the harness to the seat belt. The idea was for him to sit in the seat behind me so Mike could reach around back or take a look at him easily if he had to. But he’s so squirmy, he managed to sit in either seat.

I fired up the helicopter and took off. Jack was calm. It was like he was in the car, going for a ride. But the view out the window was…well, somewhat distant.

We flew up to Prescott and eventually got clearance to land at the bottleneck. I saw Robin and Linda in front of their hangar with their helicopter parked nearby. There were two planes on the ramp there. I flew in between them. One wasn’t tied down and its wings rocked, but not dangerously. (Why a pilot would park an airplane with its wings lined up right over the tie-down chains yet not tie it down is beyond me.) I set down on the ramp. Mike got out to talk to Robin and Linda. When he came back, they got into their helicopter and started up. Robin made the call for a flight of two helicopters departing to the northeast, low level. That would keep us from having to cross the runways. We got clearance and took off.

Once clear of the Class D airspace, we switched to the helicopter air-to-air frequency, which is 123.025. Robin told me to lead. He fell in behind me, a comfortable distance away and slightly higher than me. It was a real pleasure to fly with a pilot who knew how to give me some space.

We flew southeast, eventually intersecting with I-17 where it comes down off the plateau into Camp Verde. Then we followed the Verde River south. We didn’t fly down in the canyon, hugging the twisting river. Instead, we kept up a bit, overflying the goosenecks. The river was flowing swiftly beneath us, but after leaving the vicinity of Camp Verde, we didn’t see a soul. Well, there were a few cars by the Childs Power Plant. But after that, no one.

I pointed out the canyon that led to Payson. Then I pointed out an odd-shaped butte that was near our destination. I flew in first, checking the windsock at the east end of the strip. The wind was blowing from upriver. I made my approach from the south, crossed the strip, and landed in the tie-down area near the picnic table.

Robin Lands his R44 Beside MineMike already had Jack out of the helicopter as I was cooling the engine down when Robin came in for a landing. Although I thought there was enough space beside me, Robin didn’t think the spot looked level enough. He wound up parking a few dozen yards east, on the same side of the strip.

We met over at the picnic table. Oddly enough, we’d both brought along fried chicken. Ours was from Safeway, theirs was from Fry’s. And chocolate chip cookes. And soda and water.

A plane flew over and we thought it might land. I’d parked with my helicopter’s tail a little close to the runway. After guessing at a few frequencies, I finally reached the pilot on my handheld radio and asked him if he was landing. He told us he wasn’t; the runway was too short. And sandy and bumpy, I could have added. If he was in doubt, he definitely would have messed up a landing in his Cessna 172.

In case another airplane came by, we used Robin’s wheels to move my helicopter a bit farther away from the strip.

A little history of this place: if I got the story right, the airstrip was carved in by Jason Rovey’s grandfather, who used to run cattle on that land. Back then, he flew in and out in the Citabria Jason still flies out of Wickenburg. I happened to stumble across the place while flying in the area in my R22 years ago, but later met Jason and learned more about it. We flew in a few years back with four helicopters (my R22, two Bell 47s, and an R44).

The strip is maintained by the people who use it. They take care of the runway manually, with rakes and shovels that they leave at the site. I’ve been told that a lot of people from the airpark at Carefree use the place. In addition to the maintenance tools, there’s a picnic table, an ammo box with a sign-in book, some lawn chairs, a horseshoe pit with horseshoes, a barbeque pit, and water bottles. The one thing the place could really use is some shade–it’s mighty sunny there with very few trees taller than a person. There are plenty of cacti, though, including tall saguaro and lots of prickly pear.

Mike and Jack at the Verde RiverAfter lunch, we took a short hike down to the river. It was rushing pretty good and the sound of the flowing water was great. There’s plenty of space down there to camp and we hope to come back in the spring, when it’s warmer at night, to camp out. I’m hoping Jason and his fiance, Becky, can join us. Jason still flies in with the Citabria that’s older than he is. But somehow, I don’t think we’ll camp by the river. I think we’ll be up by the runway, by that picnic table.

And I know we won’t come in the summer because it’s too darn hot and Jason says the place is full of rattlesnakes.

The ShackAfter scouting around down by the river, we followed an old road up to a shack built high above the river. There were some cattle pens there and the place was pretty beat up. Supports for the porch roof had collapsed and the metal roof panels hung down against the side of the building. The concrete pad the place was built on had 1964 scratched into the cement. Inside, the building showed signs of recent use, including a new set of steps leading up to one of the bunks and a sleeping bag in decent condition.

We made our way back to the picnic table and spent some time drinking water and soda and chatting. Jack sniffed around the prickly pear cacti, looking for rodents (likely) or lizards (unlikely this time of year). He’d had a lot of fun wading in Red Creek and the river and was just dirty enough for Robin and Linda to tease me about the mess he’d make in the helicopter.

We left a short while later. It was almost 3 PM. Mike wanted to follow Red Creek back toward I-17 to see how close you could get to the airstrip with a truck. He had ideas about bringing the horses in. There was a ranch about 3 miles up the creek and a good road ran to it. The rest was rugged and would require a quad or hearty Jeep. Or horses — they are the best ground-based, off-road vehicles, after all.

Robin followed us for a while, then we went southwest and he split off to the northwest, toward Prescott.

The ride got bumpy as we flew over one mountain or canyon after another. We crossed I-17 right near Black Canyon City, then continued almost due west to Wickenburg.

Jack Enjoys the ViewJack spent most of the ride back lounging in the back of the helicopter, stretched out on both seats. He was tired after all his running around. Mike shot this photo of him looking out the window as we neared the airport. That’s Wickenburg down below — one of the motels and Denny’s, with the newly built apartments and condos below them. It almost looks as if Jack was enjoying the view. Almost.

Will we take Jack flying again? Of course! He passed the test and has earned his wings.

Apple Stores Need Help

Apple Stores can’t keep up with customer demand.

Today was my fourth experience with Apple Stores in the past week.

If you’ve been following these blogs, you know that on Monday I went to two Apple Stores in the Phoenix area to get medical attention for a sick computer. Both stores were mobbed and the so-called “Genius Bar” was fully booked until after 6 PM. (That was at around noon.)

On Wednesday, after discovering that the techicians had failed to return my Tiger Install DVD with my computer after fixing it, I called to ask for it to be mailed to me. I listened to a ringing phone for nearly three minutes before someone answered. I was assured that the disk would go in the mail that day.

The disk had not arrived by today, so I called again. I spent 9 minutes listening to a ringing phone ?Äî no exaggeration here; my phone has a timer on it and I checked when someone finally answered. After talking to the same person I’d spoken to on Wednesday, he said he’d check to see if it was mailed out. I then proceeded to wait on hold for another 16 minutes (total time invested in phone call was 25 minutes). While listening to hold music on the house phone’s speaker phone, I dialed again from my cell phone. After four minutes of ringing phones, the same guy answered.

“Oh my goodness,” he said (and yes, that is a quote), “No one got back to you?”

I hung up the house phone. “No,” I said. I knew the truth: that he’d purposely abandoned me, never expecting me to stay on hold that long. But with a speaker phone and something to keep you occupied while you wait, it’s easy. “You need more people working there,” I added.

“That’s no lie,” he replied. “I’ll check on that disc.”

Yeah, right, I thought, as the music started up again.

He was only gone a minute. Probably long enough to put someone else on hold or peek out at the mob scene in the store. “It went out today,” he reported.

“Thanks.” My voice was flat. I was frustrated. I hung up.

Apple continues to grow and have success with its products. Its Apple Stores are doing very well. So why the hell can’t they hire enough people to handle the demand at the stores? Don’t they realize that they’re losing customers with their inability to give them the service they need and expect?

I feel another letter to Steve Jobs coming on…