Strike is Over…For Now

An Eclectic Mind and Maria’s Guides are back online.

Stop SOPA / PIPA
CC0 Image: KSimmulator

Yesterday, Wednesday, January 18, 2012, this blog, An Eclectic Mind, and my other main site, Maria’s Guides, went “on strike.” Like so many larger and more influential sites — such as Wikipedia, Craigslist, Reddit, and Boing Boing — I’d decided to help spread the word about the potential implications of the Stop Online Piracy Act (SOPA) and PROTECT IP Act (PIPA) by giving site visitors an idea of what things could be like if SOPA or PIPA became law. While I don’t claim that either I or this site have the ability to sway public opinion, I believe that a strike can be most effective when everyone participates. I was just doing my part.

(To be accurate, I need to point out that my sites were still accessible after seeing the initial information screen. I’ve worked very hard to build readership on The Eclectic Mind and Maria’s Guides and didn’t want to completely alienate visitors who were looking for specific information. (At least 75% of traffic to my sites comes from search engines.) But in order to see the content, visitors had to look at the Strike message and find the “Continue to Site” link. Or visit it more than once during the day. And judging from the site stats for the day, I can only assume that many people did not take that extra step — which doesn’t surprise me, given the extremely short attention spans of people these days.)

Amazingly, there are many Americans who don’t realize how SOPA and PIPA could affect them. And, as evidenced on Twitter yesterday, there are a surprising number of people who have never heard of either one. (If you’re one of these people, you might want to watch this video, which explains it using a whiteboard and a discussion of the actual wording of the legislation.)

So I’m glad I participated. I helped spread the word. I hope a lot of people did and that awareness for the potential problems was raised. With the participation of over 6,000 sites, I was one of many.

Did the January 18 Blackout/Strike help? This Forbes article certainly makes it seem as if it did. PC World confirms this. And Wikipedia reports lots of support from users.

But the fight is not over. Many Senators and members of Congress still support SOPA, PIPA, or both — including, embarrassingly, BOTH of the idiot Senators from my home state of Arizona. Although the vast majority of informed Americans area against SOPA/PIPA, our elected lawmakers apparently don’t remember who they are supposed to serve: the American people — not special interest groups. The only way they can be reminded is if we remind them — by contacting them and letting them know what we think.

I’m doing my part. Are you doing yours?

Because if this legislation passes, sites like mine — and so many others across the web — might go dark forever.

Stop SOPA/PIPA. Stop Internet censorship.

How the U.S. Postal Service Can Save Itself

Five tips for avoiding bankruptcy/bailout.

USPS LogoIt’s pretty big news, every once in a while, that the U.S. Postal Service (USPS) — which is not funded by tax dollars — is on the verge of going broke. Then they raise rates by a few pennies and the hubbub dies down.

Until next time.

I think the big problem with the USPS is that it’s unable to keep up with changes in technology that make its core business model nearly obsolete. After all, the main business of the post office is to provide mail delivery service. In the past, this included personal and business letters, bills and bill payments by check, postcards, and other bits of correspondence. Letters have been mostly replaced by fax and email. Bills and bill payments are being replaced by online billing and bill payments. And who sends postcards in the age of smartphones when you can share vacation pictures as you take them via MMS or email?

As technology moves on, the USPS’s services are less and less needed. But does that mean they’re not needed at all? Of course not. (Not yet, anyway.)

Bad management and spending practices by the USPS are what’s putting it in peril these days. Simply said, the USPS needs to cut costs and raise revenues. Here’s what I propose:

  • Raise prices on bulk mail. It’s widely known that the USPS gives huge discounts to big customers — the same people who fill your mail box with what most of us consider “junk mail.” Not only is this extremely wasteful, but the USPS isn’t making nearly as much money delivering it as it could. I propose that they raise the rates on bulk mail — possibly even making it just as costly as first class mail. The result: fewer organizations will find it cost effective to mail their marketing materials to people who likely don’t want it anyway. The USPS will carry less of this material, thus reducing its costs. And for the remaining organizations that continue to utilize the service, the USPS will likely generate the same (or more?) revenue.
  • Stop trying to compete with FedEx or UPS. Let’s face it: for sending something overnight, FedEx is not only the best deal, but it’s got the most reliable service. Not long ago, the USPS couldn’t even guarantee overnight delivery from Wickenburg, AZ to a major city like Berkeley. FedEx could. As for shipping parcels, I recently shipped a 33-pound computer that I sold on eBay; UPS was half the price of USPS. Yet every time I go into the post office, I see advertisements pushing their services. The USPS should focus on what it does best: deliver small pieces of mail quickly and efficiently throughout the US. That means concentrating on its affordable Media Mail, First Class, and Priority Mail services.
  • Stop advertising. Come on — we all know that the post office exists. We all know what it does. You don’t need massive advertising campaigns to get customers. If I have to mail a letter or document and it doesn’t need to get there overnight, I’ll use USPS. And about those big color posters in the post office pushing your overnight services — see my previous point.
  • Stop giving away free packing materials. I’m talking about those priority mail envelopes and boxes. I know someone who used USPS priority mail boxes to pack when she moved. And no, I’m not kidding. She kept going to the post office and taking boxes. Not a single thing was mailed. I’m not saying that the USPS should stop providing them; I’m saying that they should charge a fee — even something small, like 50¢. It’s worth the money to customers — I’d definitely pay it — and it will generate more revenue while reducing waste.
  • Reduce mail delivery to three times a week. This is the ultimate in cost cutting measures. Unfortunately, it also causes job losses. But guess what? Real companies reduce their workforce to save money; why shouldn’t the USPS? The way I see it, they could deliver to business and commercial addresses on Monday, Wednesday, and Friday and use the same carriers to deliver to homes and residential addresses on Tuesday, Thursday, and Saturday. People who think they really need daily mail delivery can get a post office box, which would receive mail every day as it’s sorted at the post office. Not only does this reduce the cost of delivery, but it could increase revenues from post office box rentals.

So that’s five tips that will help reduce costs while increasing revenues. Why can’t the USPS utilize some combination of these? I think the results will make a huge difference in the continued operation of the USPS as a solvent business.

Comments? Have your say.

Dealing with Trolls

A few comments from experience.

I just finished writing a pretty lengthy article about blog comment moderation for Maria’s Guides, the site where I’m putting most of my tech content these days. The piece, which will appear tomorrow, has a lot of tips and advice for bloggers.

But it also touches on the topic of Internet trolls — you know, those people who use the veil of anonymity to disrupt forums and blog comment threads with offensive, controversial, or off-topic commentary, mostly to get a rise out of other commenters.

Trolls aren’t new. In the old days, we referred to them as flamers and the exchanges that resulted from their behavior were flame wars.

I’ve dealt with trolls and people who just don’t have any courtesy at all on this site and elsewhere. I have since learned and confirmed that the only way to deal with trolls and other offensive commenters is to (1) prevent them from having a voice on my blog, (2) ignoring them on other blogs/forums, and (3) in extreme cases, avoiding blogs/forums where they comment.

In other words, ignore them and they will go away.

June 30, 2014 Update
I’ve finally gotten around to writing up the site comment policy on a regular page (rather than post) on this site. You can find it here: Comment Policy.

You would not believe some of the crap people attempt to post on this blog. “Offensive” is putting it mildly sometimes. But I have a strict comment policy — thanks to the abuse I put up with in the past — and I stick to it. Post a comment that violates the site comment policy and your comment will never be seen by anyone on this site.

What does this do? Well, the casual troll who doesn’t come back to reel in his victims doesn’t even notice that his comment has been deleted. And since the offensive comment never appeared, no one replies in kind or in defense of what was said. No more trolling, no flame war.

The hard-core trolls — those folks who actually use their offensive comments to get under people’s skin and then feed upon the responses — they do notice that their comments didn’t appear. Sometimes they try again. Other times they complain in a comment or in email. Sometimes they get even more offensive. Guess what? I delete that crap, too. And after a while — after they have wasted minutes or even hours and days of their pitiful lives trying to cause trouble here — they give up and go away.

Yes: Ignore them and they’ll go away.

After all, there’s always other more fertile ground for their efforts: blogs and forums that aren’t moderated by people who care.

Result: there are no trolls here. This blog remains a civil discourse zone.

Now, apparently there are a handful of bloggers who doubt the “ignore them and they’ll go away” concept. These people have evidently spent too much time on blogs where trolls are allowed — or perhaps even encouraged — and have likely been victimized. Some of these people have also been contacted by email and offended there. These people have begun speaking up, whining and complaining on their blogs and elsewhere. They seem to think that we somehow need to fight back against trolls — perhaps by stooping to their level and getting just as offensive in our responses.

Each time these people post one of their whining complaints against trolling they are feeding the trolls. That’s right. They’re just letting the trolls know that their offensive comments are hitting their marks and giving them plenty of ammunition to keep up the trolling.

I maintain that the best way to fight back against trolls is to…well, I already said it above. Do I really need to repeat it here?

Get a grip, folks. This isn’t high school. Stop acting like it is.

Comments? Let ’em rip. Just remember the Site Comment Policy. I take it seriously here.

Update: @Beeclef on Twitter shared this link. Very funny.

Why I’m Avoiding Facebook…Again

It’s mostly disappointment and frustration.

I rant about Facebook a lot. I used to confine my rants to this blog and to Twitter. But recently, I’ve begun ranting on Facebook.

Well, in this particular instance, I didn’t really consider it a “rant.” I mean, I know how to rant and a two or three sentence comment on Facebook falls far short of what I’m capable of. However, it was labeled a “rant” by someone whose opinion I usually trust and respect, so I’ll let it wear that label.

The Backstory

What was it about? Well, it was related to my big rant here, “Stop Asking Me to Echo Canned Sentiments in My Facebook Status,” in which I criticize the popular practice of “sharing,” via copy and paste, something written by someone else and asking your Facebook friends to post it as their status. There are people on Facebook who lean heavily on this practice to fill their own statuses with content. Indeed, some people’s status streams consist primarily of this kind of content. I can only assume it’s because they can’t think of anything original worth posting.

It wouldn’t be so bad if these things were interesting or enlightening in some way. But they usually aren’t. They’re usually gushy sentiments about moms or cancer recoveries or happiness or kids. Like a never-ending stream of Hallmark greetings that don’t even rhyme.

I solved the problem of being bombarded by these things by simply turning off the status updates for the people who did it 90% of the time. That really improved Facebook for me.

Lennon Life Quote

This is an example of what I mean. Yes, it’s a thoughtful quote by John Lennon. My problems with it: (1) seeing it about 10 times from 10 different people over the course of a week and (2) the absolute lack of discussion of what Lennon may have meant by this and what we could learn from it. No commentary; just a bunch of “likes.” (Note the typo in this version.)

But then came the offshoot: a pithy slogan or saying rendered as text on an image, sometimes with a graphic element or photo. People would put these “pictures” on their wall. Although friends weren’t usually asked to share them, apparently lots of people thought they were worth sharing and did so. So the same handful of images kept appearing in Facebook updates posted by my “friends,” over and over.

What I find odd about this is that this practice was picked up by people who hadn’t participated as much in the copy-and-paste status craze. This was being done by a few people who normally share things far more interesting. I couldn’t understand why they had slipped to this level. Since occasionally they’d still post something of interest to me, I couldn’t simply turn off their updates.

So I posted my own update, asking people to stop this practice. Although I got an “Amen!” or two from folks who obviously felt the same way as I did, I was also accused of ranting.

Oh, well.

What Social Networking Means to Me

I think the root of the problem is the way I look at social networking.

I have a primarily solo existence. I work from a home-based office and, other than my dog and parrot, am alone all day. I now live in three different places throughout the year, so I don’t have many solid personal relationships with friends. Sure, there are folks I could call to go out to lunch or dinner or join me for a helicopter ride. But my relationships with these people aren’t so strong that I see them daily or would call one to cry on his or her shoulder.

This might sound like a lonely existence, but it’s not. I’m the kind of person who keeps busy all the time. I’m juggling two careers and often have work to do for either one. And if I’m not working or doing what needs to be done to line up the next job(s), I’m blogging or reading or editing video or exploring my surroundings with my Jeep or helicopter and camera. Or doing countless other things to fill my time and my mind.

The point is this: People who work in offices or with other people get social networking at the workplace. I don’t. People who live in one place and have a network of friends and family members nearby get social networking during their off-work hours. I don’t. Although I can’t classify myself as “lonely,” I also can’t deny that I miss social interaction with other people.

Social networking by computer fills this gap. It enables me to get a dose of personal interaction with other people whenever I need one. Twitter is my office water cooler — and it has been for the past 4-1/2 years.

Twitter vs. Facebook

I was drawn to Twitter right from the start. Facebook….well, not so much.

On Twitter, I follow people from all over the world. The vast majority of them are complete strangers — people who I have never met and likely never will. (I have, however, over the past 4-1/2 years, met quite a few of them.) And I only follow about 130 people because that’s the maximum number of tweeters I can keep up with.

On Twitter, I can be picky and choosy about following people. As a result, I follow people who I feel are interesting. They either tweet interesting or funny or enlightening things or they share links and photos that are interesting or funny or enlightening. I can also keep the signal to noise ratio very high by simply following or unfollowing people.

I learn about current events from what scrolls by in my Twitter timeline when I sit at my desk: the ditching of a plane in the Hudson River, Michael Jackson’s death, the east coast earthquake — the list goes on and on. It’s almost like having a news radio station turned on low in the background while I work. Getting more information about a news story I read is as easy as clicking a link in a tweet or doing a quick Google search.

I interact with the people I follow on Twitter. I do this by replying to them. Often we get conversations going. Sometimes other people join in. It’s a nice break from my work day.

I know a lot about some of the people I follow on Twitter. When I see content on the Web I think would interest them, I tweet it, sometimes with an @mention so I’m sure they’ll see it. Some of them do the same for me. I get links to tons of interesting content via my Twitter friends. It really helps expand my horizons and give me new things to think about.

[It’s interesting to note here that my attention span is longer than two to four sentences. So although so many people on Facebook echo the short, pithy sentiments of others, many of the people I follow on Twitter link to full-blown articles that have been researched and carefully crafted by writers who know how to make a point. It’s substance, not fluff.]

Although there is a tiny handful of people I follow on Twitter that don’t always tweet interesting content, 140 characters seems a lot easier to ignore than longer, in-your-face passages of text or images.

Facebook, however, is different. Until recently, the only way you could “follow” someone on Facebook was if that person agreed to be your “friend.” The relationship was always two-way. (On my account, it still is; I currently don’t allow “subscribers,” although I’ll likely change that soon.) So if a person asks to be your friend and you say no, that person gets insulted. This is particularly awkward if the person who wants to be your friend is a real friend or family member that you prefer to keep at a distance. (This happened to me with my stepsister’s teenage son, who I have not seen since he was an infant and have no desire to be Facebook “friends” with.)

Of course, Facebook recently added all kinds of privacy controls so you can group your friends in a variety of ways and pick and choose which groups see which content you post. This adds a level of complexity that I simply don’t want to deal with. I don’t want to “manage” my friends.

And it’s pretty obvious that the people I’m friends with on Facebook don’t give a damn who sees what they post. One young family member who will soon be entering the job market is posting unflattering photos of herself at parties, along with the kind of inane commentary that may get her resume shuffled to the bottom of any pile it ends up in. And, of course, there’s that constant stream of second- or third-hand quotes and images that apparently everyone has to see.

And that brings up the excellent flowchart shown below. One of my friends posted it on Facebook and its one of the few Facebook images I felt good about sharing. Funny, yet informative and oh-so-true. The one thing my Facebook friend didn’t share was the source; here it is. (Tip: Linking to the source is an excellent way to reward content creators for sharing good, original content. Just saying.)

Where Should You Post Your Status?

Are Facebook Users Addicted to Likes?

Note the two bottom-right icons in this flowchart: Facebook and Twitter. What’s the difference between them? Whether you’re “addicted to likes.”

You see, on Twitter, there is no “like” button. If people like what you’ve tweeted, they can respond in one of two ways:

  • Retweet it. Depending on how they retweet it (via Retweet button or use of the old RT notation), you may never know your content has been been retweeted.
  • Reply to it. If you’re paying attention and actually reading incoming tweets, you can enjoy the pleasure of entering into a conversation with a fellow Twitter user — who might not even be someone you follow. (This, by the way, is how I find people to follow in Twitter; they interact with me.)

I suspect Facebook users are addicted to the Like button. They seem to click it an awful lot. And so much of what they post is what I call “Like bait” — content found elsewhere that other people liked.

So instead of sharing fresh new content and ideas with their friends, too many Facebook users take the lazy way out by simply posting short content created by others.

(Many Twitter users do this, too, of course. I just don’t see it as much because I simply don’t follow the people who do.)

Enter Google+

You may scoff at Google+ — as the above flowchart also does — but when it first started, it definitely had something interesting going for it: people were using it to communicate thought-provoking ideas. Indeed, it was almost blog-like at times, with relatively lengthy posts that had real substance and originality.

As you can imagine, I was really drawn to that.

Unfortunately, when Google+ went public, it attracted some of the same folks who are already on Twitter and Facebook. And guess what? Those folks are posting the same stuff they put on Twitter and Facebook. So the signal to noise ratio has considerably dropped over the past few months.

The good thing about Google+ is that there’s no “friend/friend” relationship. It works more like Twitter, so I don’t have to worry about insulting people. I “circle” the people I find interesting and drop the others. Or use filtering (now also available on Facebook) to narrow down whose posts appear in my stream. (And yes, I realize this is a form of friend management and no, I’m not happy about it; I’ll likely just drop the people I don’t find interesting and skip the filtering.)

Will Google+ replace Facebook in my social networking source list? Too soon to tell, but probably not.

You see, I’m not convinced I need either one of them.

Sucking Time with Little or No Benefit

The reality is, Facebook (and Google+ and LinkedIn and whatever else is out there) is a frustrating time suck. (Twitter is, too, but not nearly as much — at least not the way I use it.)

To me, Facebook is more frustrating than rewarding. I’m learning things about friends that I never wanted to know. I’m discovering that some of the people I thought were intelligent and thoughtful are really kind of dumb and shallow. I’m discovering that some of the people I respected don’t act as if they respect themselves.

I’m frustrated because in Facebook, I see a microcosm of America as a whole: a mostly politically apathetic people who value celebrities, fashion, and luxury goods over meaningful personal relationships and intellectual development, an attitude of caring for their fellow man, and an understanding that there’s only one shot at life and they need to make the most of it.

The time suck problem goes almost without saying. If you participate in social networks, have you ever tracked how much time you spend on them? According to this New York Times post:

Social media account for 22.5 percent of the time that Americans spend online, according to the report, compared with 9.8 percent for online games and 7.6 percent for e-mail.

And this Mashable piece breaks it down for Facebook:

The average U.S. user spent a whopping seven hours and 46 minutes on Facebook in August [2011]. That’s a full 15.5 minutes the average American spends on Facebook every single day.

Nearly eight hours in a month? That’s nearly four full days a year. Do you really want to spend that much time looking at content that really isn’t going to make a difference in your life?

I don’t.

So I’m off Facebook again, at least for a while.

Sure, my blog posts — including this one — will automatically be listed as a Facebook status; that’s done automatically by some Web-based app I set up years ago. And I will stop by to check on Flying M Air and Beaumont Cellars. And you might even read updates about my new books and appearances there as they are released. And I’ll try to come by weekly to follow up on any comments posted to my updates. But I probably won’t hang around long enough to click any Like buttons or challenge the meaning of John Lennon’s wise words. I’ll avoid a lot of frustration by staying away.

And my friends won’t be bothered by my “rants.”