You Can’t Fix Stupid

Quote of the day.

If you follow this blog, you may have read about my Quincy Golf Course RV Park Internet woes. I thought I had them licked before I went away to Pateros on June 26, but when I returned on July 7, it was down again.

Recap

Let me review the situation:

  • The Internet people put an antenna on the roof of the Golf Course Pro Shop building.
  • The antenna points to another antenna about a half mile away to pick up an Internet signal.
  • The Internet people put a WiFi router in the Pro Shop and connected it to the antenna.
  • The WiFi setup operates at normal WiFi frequencies.
  • The Pro Shop has a Toro irrigation system which uses an antenna on the building to turn various sprinklers on or off based on a computer schedule and manual inputs on a radio.
  • The Toro system operates on a completely different frequency in a different range.
  • The irrigation guy is convinced that the Internet system conflicts with the irrigation system.
  • The Internet people moved the antenna and ran extensive tests with the irrigation guy to assure that his system continued to work. There was no conflict at that time or any other time that the Internet people were here.

That’s where things were on June 26 when I left town for 10 days. When I got back, the Internet was disconnected and the router was missing — although all the other equipment was in place and even powered up.

Evidently, while I was gone, the irrigation system failed again. Coincidentally, there was also a power failure here — I know this because my microwave’s clock was reset. But the irrigation guy — who I think I’m going to rechristen the irritation guy — is certain that the failure is due to the Internet setup. And now he’s convinced management.

So they won’t let me reconnect the system.

So I don’t have full-time Internet anymore. Again.

And I’m out the $70 I paid for two months of Internet service.

And I’m working on a book for a software product that attempts to connect to the Internet every third time I click a button or choose a menu command.

Stupid is as Stupid Does

I’ve spoken to numerous people about this situation. People who know more about the technical aspects of wireless operations than I ever will. All have agreed that there should not be a conflict.

I talked directly to Toro technical support. They told me there should not be a conflict.

During the troubleshooting process, I disconnected the entire Internet system and asked the irritation guy to test it. He claimed it wouldn’t work. When I pointed out that nothing was connected, he admitted that his radio transmitter battery was low and that could have caused the problem.

Every single time the Internet people were here to test the system with the irritation guy, the irrigation system worked flawlessly.

Yet the first time it doesn’t work properly, the irritation guy blames the Internet and disconnects part of the system. He gets it to work and assumes that the problem is the Internet — not whatever else he did to get it to work.

When I recited these details to my editor, Megg, she gave me a quote from her husband: “You can’t fix stupid.” I had to write it down. It fits this situation perfectly.

Stupid is not a word I use lightly. I prefer the word ignorant, which has a very different meaning. Ignorant means uninformed. Or, more specifically, from the New Oxford American Dictionary in the Dictionary application in Mac OS X:

lacking knowledge or awareness in general; uneducated or unsophisticated

I wanted to think that the irritation guy was just ignorant. He’s not technically savvy. Heck, he had to have his daughter come out and help him disconnect an Ethernet cable from a computer! All he knows about the irrigation computer is what the setup guy told him. He doesn’t touch it without assistance from the local support person. So, obviously he’s not informed about how computers work.

But when several people go through the exercise of testing the system with him to prove that it works and multiple people explain that the two systems are on different frequency ranges so there shouldn’t be any conflict and he still refuses to believe, I have to start applying the stupid label to him.

And you can’t fix stupid.

Sunflowers!

The fruits (or flowers) of my labor.

Before I left Wickenburg for the summer, I planted a small garden in some beds at the back of our house. The garden had a few vegetable plants — tomatoes, peppers, and eggplant — as well as some sunflowers.

I like the giant sunflowers, but I also planted some shorter varieties. One of the giants was in bloom when I left. The others have apparently bloomed as well. But not before some of them have reached heights of 8 feet or more!

Sunflowers!Here’s the photo Mike sent today. I’m impressed.

What I like best about sunflowers is what happens after they go to seed: the birds land on them and feed right off the flower head. Mike will have plenty of that activity to enjoy while I’m gone.

I had some leftover seeds and I brought them with me to Washington State. I tried twice to plant them around the water spigot for my camper. There’s dirt there and its almost always wet. I think birds or rabbits got the first seedlings and the lawnmower got the second. I’ve given up. Instead, I have a planter that contains two tomato plants, some basil, and some flowers. That’s as green as my thumb can get here in the RV park, I guess.

And the Rockets’ Red Glare…

…the bombs bursting in air…

Over the years, I’ve forgotten what the Independence Day celebration is all about. Or maybe I never knew. Sure, it’s a day off and sales at the stores. It’s picnics in the park and a fireworks display. It’s time with your family or friends doing fun things.

But that’s not what it really means.

Independence Day is a celebration of the birth of our country and our freedom from a tyrannical ruler.

Want to really understand Independence Day? Read or listen to a reading of the Declaration of Independence. I listen to NPR’s reading every year and it brings tears to my eyes. (This year, it was worse, since I realize that President George really has committed several of the same offenses as King George III.) The Declaration is a document that simply declares that the people have had enough abuse and want independence.

“Church bells rang in Philadelphia,” NPR reminds us at the end of the reading. The people were celebrating the adoption of this document 232 years ago. What would follow was a war to achieve the independence we had declared. A war we very nearly lost.

On Friday, July 4, 2008, I had the pleasure of watching the fireworks display hosted by the town of Brewster, WA. Brewster is a small town at the confluence of the Okanogan and Columbia Rivers at Lake Pateros. It’s filled with fruit orchards growing cherries, apples, pears, apricots, plums, and more. The majority of residents are farm workers and, this time of year, many are migrants who have come to Washington to pick fruit. They’ve brought along their children, who are likely to follow in their footsteps as migrant workers in years to come.

Mike and I made our way to a park along the edge of the lake. A huge crowd was gathered and there were lawn chairs and blankets all over the grass. Kids ran and played, carrying or wearing glowing toys. In the open areas, people were shooting off their own fireworks; unlike every other place I’ve lived — New York, New Jersey, and Arizona — fireworks are both legal and easily obtained here in Washington. These little fireworks shows added to the party atmosphere. Rather than putting on fireworks displays at their own homes, these people were sharing their fireworks with everyone.

It was a real community event. The air was thick with celebration.

Fireworks in BrewsterAnd then the main fireworks display began. It started at 10 PM sharp with a continuous display of large fireworks over the lake. Somehow, we’d managed to get a perfect spot in the park. We were both comfortable in our chairs and had unobstructed views. I’d brought along my camera and tripod in an attempt to capture some of the fireworks in pixels. This shot, taken with my fisheye lens, isn’t very good, but it gives you an idea of our surroundings: the people around us in the park, the water of the lake, a high tension powerline tower all illuminated by the rocket’s red glare.

As the main fireworks display ended at 10:30 with a 2-minute finale and the crowd began to break up as people walked back to their cars, the smaller fireworks displays all around the park started up again.

And that’s when it hit me — that’s when I felt what Independence Day was all about.

Shopping from my Desktop

Today’s Amazon.com order.

From living in Wickenburg, I’m extremely accustomed to online shopping. In fact, other than groceries and minor household/hardware items and, of course, feed for the horses, I buy just about everything online.

Product ImageToday, I started work on a book that I don’t think I’m supposed to talk about yet. And in using my MacBook Pro, I realized that I really miss my Mighty Mouse. So I ordered one. It’ll be here by the time I get back from my Brewster gig. I ordered a wired one because I really hate the wireless version of this mouse. (I have one at home and purposely didn’t bring it.)

By the way, I wrote extensively about the Mighty Mouse here.

Product ImageProduct ImageI also ordered two birdwatching books. Birds of Washington, which I borrowed from the local library, impressed me so much with its photos that I bought the Arizona version, too. I don’t know if this author has done all the states, but if you’re a birdwatcher and prefer photos over drawings, this might be the book for you. See if its available for your state.

What’s nice is that even though I’m away from home, I can still get my mail here. General Delivery is a wonderful thing.

Offline Again

An update to a recent post.

Less than 12 hours after the unhappy Internet guy set me up with service in my camper at the golf course (as reported here), that service was disabled.

By the irrigation guy.

Here’s the strange but true story.

Since the Golf Course folks were paying for the Internet installation, it made sense for them to have an Internet connection at at least one of their computers. For simplicity’s sake, they decided to use the computer closest to the router. Although it looked like a regular desktop PC, it was actually a PC dedicated to the operation of the golf course’s irrigation system. A complex Toro software/hardware system enabled the golf course staff to activate any of its sprinklers by radio from anywhere on the course.

Wireless AntennaThe PC in question was connected to a simple antenna on the roof that was about 18 inches from the antenna the Internet guy installed. You can just about see it in this picture; It’s the white pole behind the pizza box antenna.

Well, as soon as the Internet was connected to that computer, the otherwise bored golf course employees decided it was time to go surfing. I don’t even think the Internet guy was gone before Explorer was launched and at least one employee was checking out YouTube.

I knew this was going on, but it didn’t really register that it could be a problem. I was oblivious, just happy to have my connection.

Around 9 PM, there was a knock on my trailer door. It was still light out — the sun doesn’t set until about 9 here this time of year — but I was in my pajamas, lounging in bed with a book. I threw on a pair of shorts and came to the door. It was the irrigation guy. I’ll call him Carl, even though that’s not his name.

“The Internet guy screwed up my computer,” he fumed. “I can’t get the sprinklers to come on. It’s all screwed up.” I could tell he was pretty angry. “Do you have his phone number?”

I handed over Pete’s card. He stormed away with it.

I didn’t think anything more about it.

Until the next day. My Internet connection still worked for a while, but the signal wasn’t very strong. Some rain on the camper sent me to the airport to pull the helicopter out, just in case I had to fly. When I returned at about 9 AM to keep myself busy until I got a launch call, the Internet was down. In fact, my computer couldn’t even find the wireless network.

I went into the golf course office. The router was gone. I later found it in a pile of wires and cables and transformer boxes on another desk.

I asked the guy at the desk what had happened.

“Carl couldn’t get the Internet guy on the phone and his sprinklers weren’t working. So he called his daughter out here and they disconnected the Internet.”

I later found Carl. He was still fuming. “That computer is for the irrigation system only,” he said. “If you touch anything on it, the system goes down. They shouldn’t have put the Internet on it. The Internet guy didn’t call and I had to do something so we disconnected it. I had to do a restore from last Tuesday. I think I got it working again.

I should clarify here. The only way “the Internet” was connected to his computer was via a single Ethernet cable from the router. That’s it. The computer was not doing anything to keep the Internet connection alive — although for all I know, Pete may have used its browser to configure the router the previous day. All Carl had to do was disconnect that Ethernet cable. But he’d pulled it all out.

All except the power to the Internet antenna.

I discovered this on Monday when I attempted to reconnect everything — except the irrigation computer, of course. I had Pete on the phone and he gave me a physical description of the box between the antenna and the router. Carl hadn’t disconnected it, so the antenna was still powered and operating.

I got the system all back up and running, then asked Carl to test his system. He went outside with a radio and tried it. “It won’t work,” he said.

I powered down the router and asked him to try it again. It still wouldn’t work, even though it was basically the same as it had been all weekend when it did work.

I unplugged the little box and asked him to try again. He said it still wouldn’t work. But now nothing was connected. When I pointed that out, he looked at his radio and said, “Well, maybe the radio isn’t charged up. It’s acting like it’s not charged.”

Patience, Maria. Patience.

“How about if you charge it all up and we try again later?” I suggested. “Maybe after lunch?”

He agreed. He put the radio in its charging station and I left everything unplugged.

Later, he came by my camper. “The antenna is too close,” he told me. “I called the irrigation support people and they told me the Internet antenna was conflicting with my system.”

I’d already explored this possibility with Pete. He didn’t think it was likely, but since we didn’t know the frequency of the irrigation system’s radio, we couldn’t be sure. Carl didn’t know the frequency.

After he’d driven off to look at something out on the golf course, I slipped into the office. A mousepad provided by Toro listed support phone numbers. I dialed one of them. Moments later, I was explaining the situation to a support guy. I asked him the frequency of the radio system. He said it was in the “400 range.” I had no idea what that meant, but figured Pete would. I asked him if he’d ever heard of the system conflicting with an Internet setup. He said he hadn’t. I also discovered, during the phone call, that Carl had not called their support number since the beginning of June. So that means that either Carl was lying or someone else had told him the two systems would conflict. Sheesh.

I spoke to Pete. We agreed that there was no conflict. But he promised to come by on Tuesday (today) to move the antenna farther down the roofline.

With luck, I’ll have my network backup by this afternoon.