The Trouble with Troubleshooting

I troubleshoot a Photoshop CS3/Mac OS X 10.6.3 problem.

Yesterday, after composing a blog post on my MacBook Pro, I went into my office with an SD card full of photos with every intention of choosing one or two to include in the post. I copied the photos to my hard disk along with my GPS track log and geotagged the ones I could tag. Then, after using QuickLook to make a preliminary selection, I opened five images with Photoshop CS3.

Or at least I tried to.

The problem was that Photoshop wouldn’t launch. It kept “unexpectedly quitting.”

And so began more than 2 hours of troubleshooting that culminated with my making an appointment today to visit the Arrowhead Apple Store down in Peoria, 50 miles from my home.

If you’re having this problem and are looking for a solution, read this post that I wrote this morning for Maria’s Guides.

This post is mostly about what a pain in the butt troubleshooting can be.

My troubleshooting process began with a Google search for Photoshop CS3 with Mac OS 10.6.3. I suspected the problem had to do with my update to 10.6.3 the previous week and I turned out to be right. There were discussions going on in the Apple forums about the problem. The most promising was titled “Installed 10.6.3 and now Photoshop CS3 won’t open.” The thread originator posted a quick description of the same problem I was having and got (so far) 167 responses.

Sadly, the responses were distributed over 12 individual pages, so I’d scan a page, click Next, and wait for the next page of responses to load before I could continue scanning. I don’t have a fast Internet connection in Wickenburg, so it was time consuming and tedious.

But it’s the content of the responses that I have a problem with. Only about 1/3 of them were of any use. The rest fell into one or more of the following categories, listed here with my comments.

  • Did you restart your computer? A person who can find and post a request for help in an Apple forum is likely smart enough to try restarting the computer before looking for outside help.
  • I’m using Photoshop CS3 with Mac OS 10.6.3 and I’m having that problem, too. Okay, what else can you tell us to help us troubleshoot?
  • I’m using Photoshop CS3 with Mac OS 10.6.3 and I’m not having that problem. So the rest of us are imagining it? Why not provide some info so we can learn how our systems differ from yours?
  • Did you try doing ABC? This comment might be helpful the first time ABC is suggested, but when it’s suggested a half dozen times and people have already reported that it doesn’t resolve the problem, it is a waste of time. Please read all the suggestions and the responses before adding your own.
  • It’s Apple’s fault. They don’t test updates. Don’t waste my time with this bull.
  • It’s Adobe’s fault. Their software sucks. Don’t waste my time with this bull, either.
  • It’s because you’re using a Mac. This problem doesn’t happen on Windows. What the hell are you doing on an Apple forum? Go play with Bing.
  • XYZ Program is better for photo editing than Photoshop. You expect me to toss a costly program I’ve been using for 15 years just because of a [likely minor] incompatibility issue? Get real.

It would be great if Apple’s forums had a way to vote down unhelpful comments so only the helpful ones appeared. I think we could have weeded out at least 100 of the comments that hid the solution. Or, better yet, offer some way to flag the comment that actually contains the “answer.” After all, the discussion thread was marked “answered,” so someone must have recognized one of the posts as a solution.

Adobe’s Web site had a TechNote that offered three possible solutions. One, which suggested turning off Rosetta, did not help me, since Rosetta was not enabled for Photoshop. I’m pretty certain the problem is related to an incorrectly entered serial number after having my logic board replaced two years ago. That’s what’s taking me and my 40 pound, 24″ iMac down to Peoria in two hours. Evidently, there’s no way for an end user to fix a serial number issue.

The net result of all this is that I lost two hours of my life to a troubleshooting exercise and will lose another three hours making a trip down to the Phoenix area to get a problem fixed on my Mac that was introduced by Apple.

Side benefit/drawback: I will get my hands on an iPad so I can give it a test drive. If they’re in stock, I’ll likely walk out of the store $500 poorer.

Some Concerns about Home-Schooling

Is it an excuse to teach religion instead of science?

I’ve always been concerned about the quality of education kids get these days. Underpaid teachers, peer pressure that rewards bad behavior, high drop-out rates. As I reported back in November 2008, kids are graduating the local high school without knowing how to tell time on an analog clock. It’s impossible to have an intelligent conversation with most teens; they seem absolutely clueless about anything that isn’t on television or the Internet — and I’m not talking about PBS or Wikipedia here. They can’t spell because they have spelling checkers that do that for them. They can’t do math without a calculator. While I’m obviously not talking about all young people here — there would be absolutely no hope for America’s future if the problem affected every kid — it’s certainly more than half of the ones I come in contact with.

And “No Child Left Behind” just made the situation worse. It forced teachers and schools to teach just so kids would pass exams. Teaching by rote rather than ensuring that kids understand what they’re being taught is not doing the next generation any good.

These days, concerned parents are taking an active role in their kids’ education. While I personally believe that working together at the end of the day on homework and even just discussing what was learned in school each day is enough, many parents are going the extra step: they’re home-schooling their kids.

I’ll admit that I don’t know much about home-schooling. I don’t have kids; I decided early in life not to take that path. I don’t regret it. I sometimes wonder how my kids would have turned out — whether they’d be smart or lazy or interesting or dull. I’d like to think that they’d know how to tell time by the age of 18 and aspire to something more substantial than stocking shelves at the local supermarket.

I do know that if my kids weren’t getting the education they needed at school and I couldn’t help them by being part of their nightly homework routine, I’d likely consider home-schooling. After all, if you want something done right, sometimes you have to do it yourself.

My neighbor home-schools her kids. She has four of them ranging in age from about 5 to 12. She and her husband are either Evangelical or Born-Again Christians. I don’t know which and I don’t care. The last thing I want to do is have a discussion about religion with people who scratched religious slogans into the wet concrete of their driveway.

And this brings up my concerns about home-schooling. While browsing the news with the Associated Press (AP) mobile application on my BlackBerry (while waiting for a notary public at the bank), I stumbled upon an article titled, “Top home-school texts dismiss Darwin, evolution.” It reported:

“The majority of home-schoolers self-identify as evangelical Christians,” said Ian Slatter, a spokesman for the Home School Legal Defense Association. “Most home-schoolers will definitely have a sort of creationist component to their home-school program.”

It went on to say that, “Two of the best-selling biology textbooks stack the deck against evolution,” according to educators who reviewed the books.

And this is the root of my concerns. I believe that science textbooks and science lessons should be about science. Evolution is a widely accepted component of the science of biology. The alternative — creationism or its disguised alter-ego, “intelligent design” — is not. There is a wealth of scientific evidence to back up evolution; there is no evidence to back up creationism.

Clearly, the failure to teach accepted science as that — accepted science — is a serious shortcoming in the home-schooling textbooks that shoot down evolution. The children being taught that evolution is “only a theory” are being given an inadequate education — one that could put them at a serious disadvantage if they go on to college or attempt to pursue careers in science or medicine.

One of the books doesn’t hide its intent:

“Those who do not believe that the Bible is the inspired, inerrant Word of God will find many points in this book puzzling,” says the introduction to “Biology: Third Edition” from Bob Jones University Press. “This book was not written for them.”

The textbook delivers a religious ultimatum to young readers and parents, warning in its “History of Life” chapter that a “Christian worldview … is the only correct view of reality; anyone who rejects it will not only fail to reach heaven but also fail to see the world as it truly is.”

The Christian worldview is the only correct view of reality? In whose world? I don’t think the millions of Jews, Muslims, or Hindus in the world would agree with that statement. I know the atheists wouldn’t. Does that mean that Christian children should be taught a different version of reality than the rest of the world? To what benefit? Certainly not the benefit of the children.

And what of the home-schooling parents that don’t want religion to be part of their children’s curriculum? The AP article discusses their struggle to find appropriate science textbooks.

Evolution Book(Might I suggest starting with Daniel Loxton’s excellent book, Evolution: How We and All Living Things Came to Be? It’s not a textbook, but it’s a great introduction to evolution for kids and parents.)

So here’s my question: if a school board has to approve textbooks that are used in public school classrooms and home-schooled students have to take and pass standardized exams, who is approving the textbooks used in home-school “classrooms”?

And then I recall this, a piece of “Hate Mail” that was sent to Bobby Henderson of the Church of the Flying Spaghetti Monster. You can find it here, but to save effort for the folks too lazy to click, I’ll repeat it here in all its glory, as an example of home-schooling gone terribly wrong:

wow you people are crazy i pray to my LORD jesus christ that you people wake up God created man in his own image and im sorry but if you look like noodles with meatballs growin out your BUTT you need to go back to SPACE or get back in the pan where you’ll be somebodys dinner!

people will believe anything!!

i am verryyy happy i was well homeschooled becuase i would be in jail for punching a teacher in the face when she tried to tell me about this so called spagetti monsterr!

i hate to be the breaker of bad news but when you look around when u die u wont be with your master meatball you’ll be burning in the pits of HELL and i am a REAL christian and that hurts to know that so many people are gonna be in hell! over a random guy that started a joke and has nothing better to do besides make up some god for fun then see how many people are loving this idea.

God bless you wacked out meatball loving freaks!

-christy

(I recommend Bobby’s site if you’re interested in seeing where reason and faith collide.)

Christy is right about one thing: People will believe anything. But is it right to teach it to their kids?